Terms of Service

1. Acceptance of terms

By using the MyRepair service (accessible at www.myrepair.cloud and premium.myrepair.it), you declare that you have read, understood and fully accepted these Terms of Service. If you do not accept these terms, you are not permitted to use the service.

These terms apply to all users of the service, including those browsing the site, creating an account or using the management system features.

2. The MyRepair service

MyRepair is a cloud SaaS (Software as a Service) management system developed by Fixit SRLS (VAT IT11702670016), designed for managing repair centres for electronic devices, bicycles, musical instruments and other products. The service includes:

• Management of customers, repairs and inventory
• Document creation (quotes, acceptance forms, receipts)
• Customer communications (SMS, email)
• Optional add-on modules (OnSite, B2B, USB Bridge, etc.)

Fixit SRLS reserves the right to modify, suspend or discontinue any feature of the service at any time, with or without notice, without incurring any liability to the user.

3. Account and security

To access the service you must create an account by providing a valid email address and password. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities carried out through your account
• Immediately notifying Fixit SRLS of any unauthorised access

Fixit SRLS will not be liable for any loss or damage resulting from unauthorised access to your account caused by your disclosure of credentials.

4. Plans and payments

MyRepair is available in a free plan (with limited features) and paid plans (Base and Premium). The prices and features of each plan are shown on the pricing page of the website.

• Paid plans renew annually automatically, unless cancellation is communicated at least 30 days before the renewal date.
• Payments are managed through the third-party payment providers indicated in the purchase process.
• Prices are VAT exclusive for business users with a VAT number, VAT inclusive for private consumers.
• No refunds are provided for unused periods of the paid plan, unless otherwise agreed in writing.

5. Data and backup

Data entered by the user in the management system remains the property of the user. Fixit SRLS acts as Data Processor pursuant to Art. 28 GDPR and undertakes to process data in accordance with its Privacy Policy.

6. Acceptable use

You agree not to use the service to:

• Illegal activities or in violation of applicable regulations
• Transmitting harmful, defamatory, obscene content or spam
• Attempting to gain unauthorised access to computer systems
• Reverse engineering, decompiling or disassembling the software
• Sharing account access with unauthorised persons

Violation of these rules may result in immediate account suspension without refund.

7. Intellectual property

All source code, interfaces, logos, texts and content of the MyRepair service are the exclusive property of Fixit SRLS and are protected by copyright and intellectual property laws. Any reproduction, distribution or unauthorised use is prohibited.

Data entered by the user in the application remains their property. The user grants Fixit SRLS a limited, non-exclusive and non-transferable licence to process such data solely for the purpose of providing the service.

8. Disclaimer of warranties and limitation of liability

The MyRepair service is provided 'as-is' and 'as available', without warranties of any kind, express or implied. Fixit SRLS does not warrant that the service will be uninterrupted, error-free or that it will meet the user's specific requirements.

To the maximum extent permitted by applicable law, Fixit SRLS shall not be liable for indirect, incidental, special or consequential damages arising from the use or inability to use the service. Fixit SRLS's total liability shall in no event exceed the amount paid by the user in the last 12 months.

9. Suspension and termination

You may cancel your account at any time by contacting info@myrepair.it. After cancellation, data will be retained for 30 days before permanent removal.

Fixit SRLS reserves the right to suspend or terminate your account in the event of a breach of these terms, non-payment, or behaviour that jeopardises the security of the service or other users.

10. Changes to these terms

Fixit SRLS reserves the right to modify these Terms of Service at any time. Substantial changes will be communicated to registered users by email with at least 15 days' notice. By continuing to use the service after such notification, you accept the new terms.

11. Governing law and jurisdiction

These Terms are governed by Italian law. For any dispute relating to the interpretation or performance of these Terms, the parties submit to the exclusive jurisdiction of the Court of Turin, subject to any different provision of law for the protection of consumers.

For information or complaints: info@myrepair.it — Fixit SRLS, Turin, Italy.